EXCHANGES & RETURNS
EXCHANGES & RETURNS
We accept returns and exchanges on unworn, undamaged items that have the tags still on within 14 days of postmark for US and international customers.
Any shipping charges will not be returned. In order to return an item, you must first email us info@louelle.co your order number and we will process.
Please note that refunds are not offered on sale items or items purchased using a discount code as part of a sale promotion, all discounted items are considered final sale.
International customers are responsible for the cost of return shipping.
Returned merchandise must be in original condition, with all tags and hygiene seals still attached. Garments must not have been worn or washed.
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Complete the Returns Form that was included with your delivery – ensure you complete all sections of the form.
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Please package the garments up with the completed Returns Form and post (within 14 days of the original delivery date) to:
Upon receipt of your returned merchandise, they will be checked over prior to receiving approval for a refund. Once approved, your return will be processed.
Refunds will be processed within 3-5 days of receiving the returned garments. Shipping costs will not be refunded.
Exchanges are not available to International customers, if you wish to exchange please request an RGA to return your item(s) for a refund and place a new order.